FAQs

Murray River Council values relationships with its customers and wants to understand you better so we can improve our service delivery.

This strategy will provide a strategic approach to ensure responsive and consistent service delivery for all interactions with customers across the organisation and sets out our commitment to delivering an excellent customer experience.

Interviews and surveys will be conducted to gain insights into the experience customers have when interacting with Murray River Council.  This consultation will be fundamental in determining what is important to you.

You may be contacted by our consultants, Proto Partners, via phone or email to complete an interview or survey over the upcoming weeks.

We will also be using information provided by our Voice of Customer feedback calls conducted each month.

Employees will also have the opportunity to participate in providing feedback.

All feedback will be anonymous and subject to privacy.